Contacts — BizBotify Test Cases

100

Total

49

High

43

Medium

8

Low

List Contacts

ID	Test Case	Preconditions	Steps	Expected Result	Priority
CON-001	View contacts list with pagination	Logged in as Agent, org has 5 contacts	1. Go to /contacts 2. Observe the contacts tab is active	List displays all 5 contacts in rows with columns: phone, name, email, tags, opted_in status, lead indicator. Page size is 50 by default	High
CON-002	Search contacts by name	Logged in as Agent, contacts exist: "John Smith", "Jane Doe", "Bob Johnson"	1. Go to /contacts 2. Type "Jane" in search field 3. Press Enter or wait for auto-search	Only "Jane Doe" contact row appears in list. Phone, email, tags, and lead indicator displayed	High
CON-003	Search contacts by phone	Logged in as Agent, contact with phone "+1234567890" exists	1. Go to /contacts 2. Type "+1234567890" in search field	Contact row appears with matching phone. Name, email, tags, and lead indicator displayed	High
CON-004	Filter contacts by tag	Logged in as Agent, contacts with tags: "vip", "lead", "customer" exist	1. Go to /contacts 2. Click tag filter dropdown 3. Select "vip"	Only contacts with "vip" tag appear. Other tags still visible in dropdown	High
CON-005	Pagination: navigate to next page	Logged in as Agent, 120 contacts exist (page size 50)	1. Go to /contacts 2. Observe page 1 shows contacts 1–50 3. Click next page arrow	Page 2 displays contacts 51–100. Previous/next buttons enabled. Page counter shows "Page 2"	High
CON-006	Pagination: navigate to previous page	Logged in as Agent, on page 2 of contacts	1. Click previous page arrow	Page 1 displays. Previous button disabled (if on page 1). Next button enabled	High
CON-007	Empty contacts list	Logged in as Agent, no contacts created yet	1. Go to /contacts	Empty state message displays: "No contacts yet. Create your first contact" or similar. Create Contact button visible	High
CON-008	Search with no results	Logged in as Agent, contacts exist but search term has no matches	1. Go to /contacts 2. Type "nonexistent" in search field	Empty state displays: "No contacts match your search". Search field retains input	Medium
CON-009	Filter by tag with no results	Logged in as Agent, tag filter exists but no contacts have that tag	1. Go to /contacts 2. Select tag that no contacts have	Empty state displays. Tag filter dropdown still shows the tag	Medium
CON-010	Clear search field	Logged in as Agent, search field has text "Jane"	1. Go to /contacts 2. Click X button on search field (if present) OR clear text	All contacts reappear in list	Medium
CON-011	Clear tag filter	Logged in as Agent, tag filter "vip" is active	1. Go to /contacts with tag filter active 2. Click X on tag filter or select "All tags"	All contacts appear regardless of tags	Medium
CON-012	Search and filter combined	Logged in as Agent, contacts exist: phone "+1234" tagged "vip", "+5678" tagged "lead"	1. Go to /contacts 2. Enter "+1234" in search 3. Select "vip" tag filter	Only contact with phone "+1234" and tag "vip" displays	Medium
CON-100	Contact list shows lead indicator	Logged in as Agent, contact "John" is a lead, contact "Jane" is not a lead	1. Go to /contacts 2. Observe contact rows	Row for "John" shows lead badge/icon (e.g., "Lead" label or star). Row for "Jane" has no lead indicator	High
CON-101	Lead indicator shows tooltip on hover	Logged in as Agent, contact row visible with lead indicator	1. Hover over lead badge/icon on contact row	Tooltip appears: "This contact has an associated lead" or "Click to view lead"	Medium

Create Contact

ID	Test Case	Preconditions	Steps	Expected Result	Priority
CON-013	Create contact with required fields only	Logged in as Agent, at /contacts	1. Click "New Contact" or "+" button 2. Enter phone "+1234567890" 3. Click Save	Success toast: "Contact created". Modal closes. New contact appears in list with phone "+1234567890", name/email/tags blank, no lead indicator	High
CON-014	Create contact with all fields	Logged in as Agent, at /contacts	1. Click "New Contact" 2. Enter phone "+1234567890", name "John Doe", email "john@example.com", tags "vip,lead" 3. Click Save	Success toast appears. Contact row displays all values: phone "+1234567890", name "John Doe", email "john@example.com", tags ["vip","lead"], no lead indicator (until converted)	High
CON-015	Create contact with JSON metadata	Logged in as Agent, at /contacts create modal	1. Click "New Contact" 2. Enter phone "+1234567890" 3. Paste metadata JSON: `{"custom_field":"value"}` 4. Click Save	Contact created. Success toast shows. Metadata saved (visible when contact is edited)	Medium
CON-016	Validation: phone field required	Logged in as Agent, at /contacts create modal	1. Click "New Contact" 2. Leave phone empty 3. Click Save	Error message appears under phone field: "Phone number is required" or similar. Modal stays open	High
CON-017	Validation: invalid phone format	Logged in as Agent, at /contacts create modal	1. Click "New Contact" 2. Enter phone "invalid" (not a valid phone) 3. Click Save	Error message: "Invalid phone number format. Must start with + and contain digits" or similar	High
CON-018	Validation: duplicate phone	Logged in as Agent, contact with phone "+1234567890" exists, at create modal	1. Click "New Contact" 2. Enter phone "+1234567890" (existing) 3. Click Save	Error toast: "A contact with this phone number already exists" or 409 Conflict message	High
CON-019	Validation: invalid email format	Logged in as Agent, at /contacts create modal	1. Click "New Contact" 2. Enter phone "+1234567890", email "not-an-email" 3. Click Save	Error message under email field: "Invalid email format" or toast error. Contact not created	Medium
CON-020	Create contact with tags (comma-separated input)	Logged in as Agent, at /contacts create modal	1. Click "New Contact" 2. Enter phone "+1234567890", name "Jane" 3. In tags field, type "vip,lead,customer" 4. Click Save	Contact created with tags ["vip","lead","customer"]. Tags display as individual badges in list row	Medium
CON-021	Create contact form: cancel without saving	Logged in as Agent, at create contact modal with form filled	1. Click "New Contact" 2. Enter phone "+1234567890", name "John" 3. Click Cancel or X button	Modal closes. No contact created. List unchanged	Medium
CON-022	Create contact: form validation on blur	Logged in as Agent, at create modal	1. Click "New Contact" 2. Enter email "invalid-email" 3. Click outside email field (blur)	Error message appears under email field immediately (without clicking Save)	Low

View / Edit Contact

ID	Test Case	Preconditions	Steps	Expected Result	Priority
CON-023	Open contact details modal	Logged in as Agent, contact "John Doe" (+1234567890) exists	1. Go to /contacts 2. Click on contact row for "John Doe"	Modal or detail view opens showing: phone, name, email, tags, opted_in toggle, metadata, created_at, updated_at, assigned_user/team, lead_id (if contact is a lead)	High
CON-024	Edit contact: change name	Logged in as Agent, contact "John Doe" exists, detail view open	1. Click Edit or Pencil icon 2. Change name to "Jane Doe" 3. Click Save	Success toast: "Contact updated". Modal closes. List row now shows "Jane Doe" as name	High
CON-025	Edit contact: change email	Logged in as Agent, editing contact with email "old@example.com"	1. Click Edit 2. Change email to "new@example.com" 3. Click Save	Success toast. Contact email updated to "new@example.com" in list and detail view	High
CON-026	Edit contact: add/remove tags	Logged in as Agent, editing contact with tags ["vip"]	1. Click Edit 2. Add tag "customer" 3. Click Save	Success toast. Contact now shows tags ["vip","customer"]. Tag removed similarly	High
CON-027	Edit contact: update metadata JSON	Logged in as Agent, editing contact with metadata	1. Click Edit 2. Modify metadata JSON field 3. Click Save	Success toast. Metadata persisted (visible in detail view)	Medium
CON-028	Edit contact: cannot change phone	Logged in as Agent, editing contact	1. Click Edit 2. Try to change phone field	Phone field is disabled/read-only. Cannot edit phone number	High
CON-029	Edit contact: toggle opted_in status	Logged in as Agent, editing contact with is_opted_in=false	1. Click Edit 2. Click toggle switch for "Opted In" 3. Click Save	Success toast. Contact opted_in status toggled to true in list/detail view	Medium
CON-030	Edit contact: validation on empty name	Logged in as Agent, editing contact, name is currently "John"	1. Click Edit 2. Clear name field 3. Click Save	Contact saves successfully (name is optional). Name becomes null in display	Medium
CON-031	Edit contact: validation on invalid email	Logged in as Agent, editing contact	1. Click Edit 2. Enter email "invalid" 3. Click Save	Error message: "Invalid email format" under email field	Medium
CON-032	Edit contact form: cancel without saving	Logged in as Agent, editing contact	1. Click Edit 2. Change name to "New Name" 3. Click Cancel	Modal closes. Contact name remains unchanged in list	Medium
CON-033	View contact: open detail view from list	Logged in as Agent, contact row visible	1. Click contact row 2. Observe detail modal	Detail view shows all contact info: phone, name, email, tags, opted_in, timestamps, assigned_user/team, lead_id (if lead)	High
CON-034	View contact 404	Logged in as Agent, contact ID "invalid-id"	1. Manually navigate to /contacts/invalid-id OR contact was deleted 2. Observe	Error message: "Contact not found" or 404 page	Low
CON-102	Contact detail shows lead ID and is_lead flag	Logged in as Agent, contact "John" is a lead, detail view open	1. Open contact detail for "John" 2. Observe response data or UI	Detail view shows lead_id (UUID of associated lead) and is_lead=true. If not a lead, lead_id is null and is_lead=false	High

Delete Contact

ID	Test Case	Preconditions	Steps	Expected Result	Priority
CON-035	Delete contact	Logged in as Agent, contact "John Doe" exists	1. Go to /contacts 2. Right-click or find delete option on contact row 3. Click Delete or Trash icon 4. Confirm delete	Success toast: "Contact deleted". Contact row disappears from list	High
CON-036	Delete contact: confirmation modal	Logged in as Agent, attempting to delete contact	1. Click Delete/Trash icon on contact 2. Observe confirmation modal	Confirmation modal appears: "Delete contact? This action cannot be undone." with Cancel and Confirm buttons	High
CON-037	Delete contact: cancel delete	Logged in as Agent, confirmation modal open for delete	1. Click Cancel button in confirmation modal	Modal closes. Contact remains in list	Medium
CON-038	Delete contact: soft delete (audit trail)	Logged in as Agent, contact deleted	1. Delete contact 2. Go to contact audit log	Audit log entry shows: event_type="contact_deleted", actor=current user, timestamp	Medium

Assign Contact

ID	Test Case	Preconditions	Steps	Expected Result	Priority
CON-039	Assign contact to user	Logged in as Agent, contact "John Doe" exists, org members include "Agent Bob"	1. Go to /contacts 2. Open contact detail 3. Click "Assign to User" or assign icon 4. Select "Agent Bob" 5. Click Save	Success toast: "Contact assigned to Agent Bob". Detail view shows "Assigned to: Agent Bob". Audit log records actor_id who made the assignment	High
CON-040	Assign contact to team	Logged in as Agent, contact exists, teams exist: "Sales Team"	1. Open contact detail 2. Click assign option 3. Select team "Sales Team" 4. Click Save	Success toast: "Contact assigned to Sales Team". assigned_team_id populated. Audit log records actor_id of assigning user	High
CON-041	Unassign contact from user	Logged in as Agent, contact assigned to "Agent Bob"	1. Open contact detail 2. Click assign option 3. Clear/remove user assignment 4. Click Save	Success toast. Contact assigned_user_id becomes null. "Assigned to" no longer shown. Audit log records actor_id	Medium
CON-042	Assign to user vs team priority	Logged in as Agent, contact can be assigned to both user and team	1. Assign contact to both user "Agent Bob" and team "Sales Team" 2. Observe detail view	Both assigned_user_id and assigned_team_id are populated. Both shown in UI. Audit log records actor_id for assignment changes	Medium
CON-099	Assign contact: audit log shows actor	Logged in as Agent A, Agent B assigns contact to Agent C	1. Agent B assigns contact to "Agent C" 2. Agent A opens contact audit log	Audit log entry shows "Contact assigned to Agent C", actor_name="Agent B" (the person who made the assignment, recorded via actor_id)	High

Import Contacts

ID	Test Case	Preconditions	Steps	Expected Result	Priority
CON-043	Import contacts from CSV	Logged in as Agent, at /contacts	1. Click Import or Upload button 2. Select CSV file with columns: phone, name, email, tags, opted_in 3. Observe progress	Upload modal shows. File accepted. "Processing..." or similar indicator	High
CON-044	Import CSV: successful creation	Logged in as Agent, CSV file with 3 valid rows uploaded	1. Upload CSV with rows: (+1111111111, John, john@ex.com, vip, true), (+2222222222, Jane, jane@ex.com, lead, true), (+3333333333, Bob, bob@ex.com, "", false) 2. Wait for completion	Success toast: "Imported 3 contacts (0 updated, 0 skipped, 0 errors)". All 3 contacts appear in list	High
CON-045	Import CSV: skip duplicate phones	Logged in as Agent, contact with phone "+1111111111" exists, CSV has same phone	1. Upload CSV with duplicate phone "+1111111111" 2. Wait for completion	Result shows: "Imported 0 contacts (1 updated, 0 skipped)" or "1 skipped". Existing contact not duplicated	High
CON-046	Import CSV: update existing contact	Logged in as Agent, contact "+1111111111" with name "Old Name" exists, CSV has same phone with name "New Name"	1. Upload CSV with row: (+1111111111, New Name, newemail@ex.com, tag, true) 2. Wait	Result: "1 updated". Contact name changes to "New Name". Import result dialog shows updated count	High
CON-047	Import CSV: validation errors	Logged in as Agent, CSV has invalid rows: no phone, invalid email	1. Upload CSV with 3 rows: 1 valid, 1 no phone, 1 invalid email 2. Wait	Result: "Imported 1 (0 updated, 0 skipped, 2 errors)". Error details shown: row numbers and error messages	High
CON-048	Import CSV: empty file	Logged in as Agent, empty CSV uploaded	1. Upload empty CSV 2. Wait	Error message: "CSV file is empty or has no valid rows" or result shows "0 imported"	Medium
CON-049	Import CSV: missing required column	Logged in as Agent, CSV missing "phone" column	1. Upload CSV without phone column 2. Wait	Error message: "Missing required column: phone" or import fails with validation error	High
CON-050	Import CSV: preview before import	Logged in as Agent, CSV file selected	1. Click Import 2. Preview modal shows first 5-10 rows	Preview displays file content with column headers. User can confirm before final import	Medium
CON-051	Import CSV: cancel import	Logged in as Agent, import in progress or preview open	1. Click Cancel button	Upload canceled. No contacts imported. Return to contacts list	Medium

Export Contacts

ID	Test Case	Preconditions	Steps	Expected Result	Priority
CON-052	Export all contacts to CSV	Logged in as Agent, 5 contacts exist	1. Go to /contacts 2. Click Export or Download button	CSV file downloaded with filename "contacts.csv". Columns: phone, name, email, tags, opted_in. All 5 contact rows present	High
CON-053	Export with search filter applied	Logged in as Agent, 5 contacts exist, search "John" returns 2 contacts	1. Go to /contacts 2. Search "John" 3. Click Export	CSV downloaded contains only the 2 filtered contacts, not all 5	High
CON-054	Export with tag filter applied	Logged in as Agent, filter by tag "vip" shows 3 contacts	1. Go to /contacts 2. Filter by tag "vip" 3. Click Export	CSV downloaded contains only the 3 "vip" tagged contacts	High
CON-055	Export empty contacts list	Logged in as Agent, no contacts created	1. Go to /contacts 2. Click Export	CSV file downloaded with headers only (phone, name, email, tags, opted_in) and no data rows	Medium
CON-056	Export file format validation	Logged in as Agent, contacts exported	1. Export contacts 2. Open CSV file in text editor	File is valid CSV format: comma-separated, quoted strings, newlines between rows	Low

Contact Audit Log

ID	Test Case	Preconditions	Steps	Expected Result	Priority
CON-057	View contact audit log	Logged in as Agent, contact "John Doe" exists with history	1. Open contact detail 2. Click "Audit Log" or "Activity" tab	Audit log displays list of events: "Contact created", "Tag added 'vip'", etc. Each entry shows timestamp, actor name, event description	High
CON-058	Audit log: contact created event	Logged in as Agent, contact was just created	1. Open contact detail 2. View audit log	First entry shows: event_type="contact_created", actor_name="current_user", text="Contact created via {source}", created_at=timestamp	Medium
CON-059	Audit log: tag added event	Logged in as Agent, tag "vip" was added to contact	1. Open contact detail 2. View audit log	Entry shows: event_type="tag_added", text="Tag 'vip' added", actor_name, timestamp	Medium
CON-060	Audit log: tag removed event	Logged in as Agent, tag "vip" was removed from contact	1. Open contact detail 2. View audit log	Entry shows: event_type="tag_removed", text="Tag 'vip' removed", actor_name, timestamp	Medium
CON-061	Audit log: contact updated event	Logged in as Agent, contact name was changed from "John" to "Jane"	1. Open contact detail 2. View audit log	Entry shows: event_type="contact_updated" or similar, text contains old/new values, actor_name, timestamp	Medium
CON-062	Audit log: pagination/load more	Logged in as Agent, contact has 100+ audit log entries	1. Open contact detail 2. View audit log 3. Scroll to bottom	"Load More" button appears at bottom. Click to fetch next 50 entries. New entries append to list	Medium
CON-063	Audit log: time formatting	Logged in as Agent, viewing audit log entries	1. Open contact detail 2. View audit log	Recent entries show "just now", "5m ago", "2h ago". Older entries show date format "Mar 15, 2026"	Low
CON-064	Add note to contact	Logged in as Agent, contact detail open, audit log visible	1. In audit log section, click "Add Note" or text area 2. Type "Follow up next week" 3. Click Save Note	Success toast. New entry appears at top of audit log: event_type="note_added", text="Follow up next week", actor_name=current_user	High
CON-065	Edit note on contact	Logged in as Agent, contact has note "Old text" in audit log	1. Find note entry in audit log 2. Click Edit or Pencil icon on note 3. Change text to "New text" 4. Click Save	Success toast. Note text updated. Entry shows "(edited)" or timestamp updated_at differs from created_at	High
CON-066	Delete note on contact	Logged in as Agent, contact has note in audit log	1. Find note entry 2. Click Delete or Trash icon 3. Confirm delete	Success toast. Note entry removed from audit log	High
CON-067	Audit log: actor names	Logged in as Agent, audit log has entries from multiple users	1. Open contact detail 2. View audit log	Each entry shows actor_name (user's full name), not user ID. If actor is system, shows "System" or similar	Medium
CON-068	Audit log: lead-related events	Logged in as Agent, contact was converted to lead	1. Open contact audit log 2. Observe events	Log shows events like "lead_created", "lead_stage_changed", "lead_converted" with relevant data	Medium
CON-069	Audit log: conversation events	Logged in as Agent, contact has messages	1. Open contact audit log 2. Observe events	Log shows "conversation_created", "conversation_resolved", "conversation_assigned to {user}" events	Medium
CON-070	Audit log: reminder events	Logged in as Agent, reminders were set on contact	1. Open contact audit log 2. Observe events	Log shows "reminder_scheduled for {due_at}", "reminder_sent to {notified_user}" events with formatted date/time	Medium

Contact Leads Integration

ID	Test Case	Preconditions	Steps	Expected Result	Priority
CON-071	Convert contact to lead	Logged in as Agent, contact "John Doe" exists, at /contacts?tab=contacts	1. Open contact detail 2. Click "Convert to Lead" or similar button 3. Confirm conversion	Success toast: "Contact converted to lead" or "Lead created". Contact list row now shows lead indicator. Audit log shows "lead_created" event	High
CON-072	Convert to lead: specify source	Logged in as Agent, converting contact to lead	1. Click "Convert to Lead" 2. Select source: "manual", "import", "form", etc. 3. Confirm	Lead created with source populated. Audit log shows "Lead created (manual)" or similar. Contact row shows lead indicator	Medium
CON-073	Convert contact to lead: audit trail	Logged in as Agent, contact converted to lead	1. Open contact audit log 2. Observe recent events	Audit log shows "lead_created" event with source data, actor_name=current_user	Medium
CON-074	View leads tab	Logged in as Agent, at /contacts	1. Click "Leads" tab next to "Contacts"	Leads tab active. List shows leads (contacts with lead records) with lead-specific columns: stage, score, source, etc.	High

Leads Tab

ID	Test Case	Preconditions	Steps	Expected Result	Priority
CON-075	Switch between Contacts and Leads tabs	Logged in as Agent, at /contacts?tab=contacts	1. Click Leads tab 2. Observe leads list 3. Click Contacts tab	Each tab maintains its own view. Switching tabs does not reset search/filter. Tab state persisted in URL	High
CON-076	Leads tab: view lead details	Logged in as Agent, on Leads tab, lead exists	1. Click lead row	Lead detail modal opens showing: contact info, lead stage, lead score, source, created_at, associated contact	High
CON-077	Leads tab: update lead stage	Logged in as Agent, lead in Leads tab with stage "qualified"	1. Open lead detail 2. Click stage dropdown 3. Select "negotiation" 4. Click Save	Success toast. Lead stage updated to "negotiation". Audit log shows "Lead stage: qualified → negotiation"	High
CON-078	Leads tab: update lead score	Logged in as Agent, editing lead with score 50	1. Open lead detail 2. Change score to 75 3. Click Save	Success toast. Lead score updated. Audit log shows "Lead score: 50 → 75"	Medium
CON-079	Leads tab: mark lead as lost	Logged in as Agent, lead detail open	1. Click "Mark as Lost" or similar button 2. Enter reason "Budget constraints" 3. Click Confirm	Success toast. Lead status changed to "lost". Audit log shows "Lead marked lost: Budget constraints". Lead removed from active leads list	High
CON-080	Leads tab: convert lead to customer	Logged in as Agent, lead detail open	1. Click "Convert to Customer" or similar button 2. Confirm	Success toast: "Lead converted". Lead status changed. Audit log shows "Lead converted". Lead may move to customers view	Medium
CON-081	Leads tab: delete lead	Logged in as Agent, lead in leads tab	1. Click Delete/Trash icon on lead 2. Confirm delete	Success toast: "Lead deleted". Lead row removed. Audit log shows "Lead deleted" event. Contact remains in contacts list	High

Permission Boundaries

ID	Test Case	Preconditions	Steps	Expected Result	Priority
CON-082	Agent cannot delete contact (if role-based)	Logged in as Agent, contact exists	1. Go to /contacts 2. Attempt to click Delete/Trash icon on contact	If delete not allowed for Agents: Delete button disabled or hidden. Tooltip says "Permission denied"	High
CON-083	Agent can view all contacts	Logged in as Agent	1. Go to /contacts	Agent can see all contacts in organization, including those assigned to other agents	High
CON-084	Agent cannot view contacts from other orgs	Logged in as Agent in Org A, contact exists in Org B	1. Attempt to access /contacts or contact ID from Org B	404 error or "Contact not found". Cannot access cross-org contacts	High
CON-085	Admin can manage all contact operations	Logged in as Admin	1. Go to /contacts 2. Create, edit, delete, import, export, assign contacts	All operations available. No permission restrictions	High

Real-time Updates (WebSocket)

ID	Test Case	Preconditions	Steps	Expected Result	Priority
CON-086	Contact created by another user appears in list	Logged in as Agent A at /contacts, Agent B creates contact in same org	1. Agent B creates contact "New Contact" 2. Agent A observes contacts list	New contact appears in Agent A's list without page refresh. WebSocket event triggers update. lead_id and is_lead fields initialized	Medium
CON-087	Contact edited by another user updates in list	Logged in as Agent A viewing contact detail, Agent B edits same contact	1. Agent B changes contact name from "John" to "Jane" 2. Agent A observes detail view	Contact name updates to "Jane" in Agent A's view without refresh. lead_id and is_lead fields updated if changed	Medium
CON-088	Contact deleted by another user removed from list	Logged in as Agent A at /contacts, Agent B deletes contact	1. Agent B deletes contact visible to Agent A 2. Agent A observes list	Contact row disappears from Agent A's list without refresh	Medium
CON-103	Contact converted to lead updates lead indicator in real-time	Logged in as Agent A at /contacts, Agent B converts contact to lead	1. Agent B converts contact "John" to lead 2. Agent A observes contacts list	Contact row for "John" now shows lead indicator (badge/icon) without page refresh. lead_id and is_lead fields updated	Medium

Error Handling

ID	Test Case	Preconditions	Steps	Expected Result	Priority
CON-089	Network error on create contact	Logged in as Agent, network disconnected during create	1. Click "New Contact" 2. Enter data 3. Click Save while network is down	Error toast: "Network error. Please try again" or "Failed to save contact"	Medium
CON-090	Network error on list contacts	Logged in as Agent, network disconnected	1. Go to /contacts 2. Observe loading state	Loading spinner shows briefly. Error message: "Failed to load contacts. Please refresh." with retry button	Medium
CON-091	Timeout on import	Logged in as Agent, large CSV uploaded (10k+ rows)	1. Upload large CSV 2. Wait for timeout	Timeout message after 30s (or configured timeout). User can retry or cancel	Medium
CON-092	Concurrent edit conflict	Logged in as Agent A editing contact, Agent B edits same contact simultaneously	1. Agent A changes name to "Name A" 2. Agent B changes name to "Name B" and saves first 3. Agent A clicks Save	Agent A sees conflict message: "Contact was modified by another user. Please refresh and try again." Last-write-wins or merge strategy applied	Low

UI / UX Behaviors

ID	Test Case	Preconditions	Steps	Expected Result	Priority
CON-093	Form validation on input focus	Logged in as Agent, at create contact form	1. Click email field 2. Type "invalid" 3. Click outside (blur)	Error message appears under email field immediately (without Save click)	Low
CON-094	Save button disabled until form valid	Logged in as Agent, at create contact form	1. Observe Save button with no phone entered	Save button is disabled (greyed out) until phone field filled with valid format	Low
CON-095	Unsaved changes warning	Logged in as Agent, editing contact form with changes	1. Click Edit contact 2. Change name 3. Attempt to close modal without Save	Modal asks: "Discard unsaved changes?" with Cancel and Discard buttons	Low